Last updated: 6 September 2026

At I AM EXPANSION, we want you to feel confident and supported when purchasing from us.

This Refund Policy explains how refund requests are handled and what you can expect if you experience a genuine problem with your digital product.

We have written it in clear, simple language to make the process as easy as possible.

1. Our Commitment to You

Every I AM EXPANSION product is created with care and designed to provide practical, valuable information.

If something is not right with your order, please contact us. We will review the situation carefully and work with you to find a fair and appropriate solution.

Depending on the circumstances, this may include:

・ Helping you access your product

・ Resending your product email

・ Providing a new download link

・ Sending a corrected file

・ Replacing the product

・ Providing a refund when appropriate

2. Understanding Digital Products

I AM EXPANSION offers digital products and resources, including:

・ PDF guides

・ E-books

・ Workbooks

・ Checklists

・ Templates

・ Digital tools

・ Bonus resources

Your product will be sent directly to the email address you provide at checkout.

Because digital products are delivered electronically and cannot be physically returned, different refund conditions apply compared with physical products.

3. Refund Requests and Eligibility

If you experience a problem with your purchase, please contact us so we can assess it and provide the appropriate assistance or remedy.

Reasons to contact us include:

・Your product is faulty or cannot be accessed.

・Your product has not been delivered as described.

・Important content promised in the product description is missing.

・You were charged more than once for the same purchase.

・Your purchase included a specific refund or money-back guarantee.

Please provide proof of purchase so we can verify your order. If you cannot find your order confirmation, contact us with the information you have and we will help locate your purchase.

For discretionary refund requests that fall outside your legal rights or an advertised guarantee, please contact us within 14 days of purchase. These requests are assessed individually and do not carry an automatic entitlement to a refund.

If your purchase included a specific refund or money-back guarantee, we will honour its advertised terms.

The 14-day period does not limit your rights under the Australian Consumer Law or any other applicable consumer law. Requests involving consumer guarantees will be assessed under the applicable law, including when they are made after 14 days.

4. If Your Product Has Not Arrived

After your payment has been successfully completed, your digital product will be sent to the email address entered during checkout.

If you cannot find your product email, please:

・Check your spam, junk and promotions folders.

・Search your inbox for I AM EXPANSION.

・Check that you entered the correct email address at checkout.

If your product email does not arrive promptly, contact us at:

[email protected]

Please include your full name, the email address used at checkout and your order number, if available.

If you accidentally entered an incorrect email address, also provide your correct email address. Once your purchase has been verified, we will resend your product.

Entering an incorrect email address does not automatically entitle you to a refund when we can successfully deliver the product to your corrected address. Your rights under applicable consumer law remain unaffected.

5. Resolving Access and Product Problems

Many digital-access problems can be resolved quickly. If you have difficulty accessing or using your files, please contact us at:

[email protected]

Depending on the problem, we may:

・Resend your delivery email.

・Provide a replacement download link.

・Restore access to your product.

・Send a corrected version of the file.

・Supply the version originally described.

For minor access or file problems, we will work to resolve the issue at no cost and within a reasonable time.

If a minor problem cannot be resolved within a reasonable time, we will provide an appropriate remedy as explained in Section 8.

6. Change-of-Mind Purchases and Technical Compatibility

We encourage you to review the product description and any stated compatibility requirements before completing your purchase.

We generally do not provide change-of-mind refunds where the product has been supplied as described and meets applicable consumer guarantees. Examples include:

・You change your mind.

・You accidentally select the wrong product.

・You decide that you no longer want or need the product.

・You do not download, open or use the product.

・You did not read the product description before purchasing.

・The content does not match your personal preferences.

・You expected information or features that were not advertised as included.

・You do not achieve a particular personal outcome, where the product otherwise meets its advertised description and applicable consumer guarantees.

If you experience a technical problem involving your device, software, internet connection or email settings, please contact us.

We will assess the cause of the problem, any compatibility requirements disclosed before purchase, the access or functionality promised, and your rights under applicable consumer law.

A technical problem will not automatically be treated as a change-of-mind request.

Any advertised refund or money-back guarantee will be honoured according to its terms. This section does not limit your rights under applicable consumer law.

7. Promotional and Money-Back Guarantees

Some products or special offers may include a specific money-back guarantee or a refund period longer than 14 days.

If a longer refund period is clearly stated in the:

・ Product description

・ Sales page

・ Checkout page

・ Advertisement

・ Promotional offer

The longer advertised period will apply to that purchase.

Any reasonable conditions included with the guarantee must also be satisfied.

Promotional guarantees are provided in addition to your rights under the Australian Consumer Law.

8. Your Australian Consumer Rights

Our digital products come with consumer guarantees under the Australian Consumer Law that cannot be excluded, restricted or replaced by this Refund Policy.

If a product does not meet an applicable consumer guarantee, you are entitled to an appropriate remedy.

Problems may include:

・A product that is substantially different from its advertised description.

・Important promised content that is missing.

・A faulty file or an access problem that prevents the product from working as promised.

・A product that does not meet an applicable guarantee of quality or fitness for purpose.

The remedy depends on the nature and seriousness of the problem.

For a major product problem, you are entitled to choose between a refund and a replacement. If you choose a refund for a major problem, it will be for the full amount paid for the affected product.

For a minor problem, we will first provide an appropriate correction or remedy at no cost and within a reasonable time. If we cannot or do not resolve the problem within a reasonable time, you are entitled to further remedies under the Australian Consumer Law.

You may also be entitled to compensation or other remedies where the law provides them.

Our 14-day discretionary refund-review period does not limit these rights. Downloading, opening or using a digital product does not, by itself, remove your consumer guarantee rights.

Nothing in this Refund Policy excludes or restricts any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or any other applicable consumer law.

9. How to Request Assistance or a Refund

To request assistance or submit a refund request, please email:

[email protected]

To help us locate your purchase and understand the problem, please include:

・Your full name.

・The email address used for your purchase.

・Your order number, if available.

・The name of the product.

・Your purchase date, if known.

・A clear explanation of the problem.

・Screenshots or supporting information, if available.

・The assistance or remedy you are requesting.

If you cannot find your order number or confirmation email, contact us with the information you have. We will help locate and verify your purchase.

You do not need to provide screenshots where they are unavailable or would not help explain the problem.

We aim to respond within five business days. If additional information or investigation is needed, we will explain the next steps.

10. Reviewing Your Request

Every refund request is reviewed with care.

We may ask for additional information so we can:

・ Confirm your purchase

・ Understand what happened

・ Verify a delivery or technical problem

・ Check whether the product matches its description

・ Confirm the terms of an advertised guarantee

・ Identify the most appropriate solution

We aim to respond within five business days. Some requests may take a little longer if additional information or technical investigation is required.

11. Approved Refunds

If your refund is approved:

・ It will generally be returned to your original payment method

・ It will be issued in the original transaction currency

・ You will receive confirmation after it has been processed

The time required for the refund to appear in your account will depend on your bank, card provider or payment processor.

Currency-conversion differences and external banking fees are determined by your financial provider and are outside our control.

12. We’re Here to Help

If you have a question about this Refund Policy, your order or the delivery of your digital product, please contact us.

We will be happy to review your concern and help you find the most appropriate solution.

Email: [email protected]

Website: https://iamexpansion.com